Privacy Policy

Luminary Tours LLC ("Luminary Tours", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminarytours.com or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We may collect the following categories of personal information:

• Identity data: Full name, date of birth (where required for tour bookings).
• Contact data: Email address, phone number, postal address.
• Booking data: Tour preferences, travel dates, passenger details, special requests, and dietary requirements.
• Payment data: Payment card details processed securely through Stripe. We do not store full card numbers on our systems.
• Technical data: IP address, browser type, operating system, referring URLs, and pages visited, collected via cookies and analytics tools.
• Communications data: Any information you provide when contacting us by email or through our website.

We use the information we collect to:

• Process and manage your tour bookings and reservations.
• Communicate with you regarding your booking, including confirmations, updates, and itinerary details.
• Process payments and prevent fraudulent transactions.
• Respond to inquiries, customer service requests, and support needs.
• Send transactional emails and, where you have opted in, marketing communications about new destinations, offers, and travel tips.
• Improve our website, services, and overall customer experience.
• Comply with legal and regulatory obligations.

We will only use your personal data when we have a lawful basis to do so, including performance of a contract, compliance with a legal obligation, your consent, or our legitimate business interests.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

We work with carefully selected third-party service providers to operate our business:

• Stripe:We use Stripe to process payment transactions securely. Stripe's use of your data is governed by their Privacy Policy.
• Email providers: We use email service providers to send transactional and marketing communications.
• Analytics providers: We may use analytics tools to understand site usage. These providers may collect anonymized data.

We require all third-party providers to respect the security of your personal data and to treat it in accordance with applicable law.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

• Booking records are retained for up to 7 years for accounting and legal compliance purposes.
• Marketing consent records are retained until you withdraw consent.
• Website analytics data is retained for up to 26 months.

Luminary Tours LLC is based in the United States. If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, please be aware that your information may be transferred to, stored, and processed in the United States.

We ensure that any such transfers are made in compliance with applicable law, including through the use of Standard Contractual Clauses where required.

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten") where it is no longer necessary.
• Right to restrict processing: Request that we limit how we process your data in certain circumstances.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing of your data for direct marketing purposes.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@luminarytours.com. We will respond within 30 days.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is encrypted in transit and processed via Stripe's PCI-DSS compliant infrastructure.

While we take reasonable steps to secure your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: